Terms & Conditions

This Agreement was last modified on March 8, 2017.   

Terms of service 

Pet Parcel LLC’s Website and services are provided by Pet Parcel LLC (“Pet Parcel”, “we” “us” or “our”). These terms and conditions (these “Terms and Conditions”) govern your (“you” or “your”) access to and use of the Pet Parcel web site (the “Website”) and all services provided by Pet Parcel via the Website including without limitation our quarterly product and gift service (collectively, the “Services”).   

Pet Parcel provides a subscription service for quarterly delivery of canine- and feline-related products for your dog and/or cat or as a gift to other pet owners. Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions and the Pet Parcel Privacy Policy available on the Website.   

Acceptance of Terms 

By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at www.petparcel.net/terms_conditions. Continued use the of the website indicates your acceptance of these terms and conditions.   

Scope of Service 

Pet Parcel maintains this Website as a service to the user community that visits the Website subject to these Terms and Conditions. You are responsible for obtaining any equipment and Internet service necessary to access our Website and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.   

Website Content 

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.   

The Content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.   

You may view, copy, download, and print Content that is available on this website or through the Services, subject to the following conditions: 

· The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose. 

· The Content may not be modified. 

· Copyright, trademark, and other proprietary notices may not be removed. 

· Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms of use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.   

Registration and Membership; Product Sales 

In order to start your ongoing Pet Parcel quarterly subscription, you must register as a member on our Website. To register you can simply provide information about your pet(s) including its size (for optimal product selection), your shipping information including your address and billing information, and your valid email address and password to create your login profile. For your convenience as a Pet Parcel member, all information that you provide to Pet Parcel is subject to Pet Parcel's Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.   

As a registered user of Pet Parcel, you agree to receive emails promoting any special offer(s), including third party offers. You may opt-out from receiving special promotions or our newsletter by emailing info@petparcel.net or selecting to unsubscribe as may be provided in the applicable email correspondence.   

Quarterly Delivery 

As a subscribed Pet Parcel member, each quarter (March, June, September, and December) we will ship you a package with a different selection of items for your dog and/or cat that may consist of a selection from toys, treats, food samples, or other canine-related and/or feline-related items (“Products”). Each quarter of your subscription, the selection of Products may change. Accordingly, Pet Parcel cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.   

By subscribing you agree to pay the quarterly subscription fee for the products that are supplied every 3 months.   

Billing And Payments 

All information that you provide to register with Pet Parcel including your credit card information is subject to Pet Parcel's Privacy Policy. The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, Discover, Diner’s Club, JCB, and debit cards.    

You will automatically be charged every 3 months (February, May, August, November) for your ongoing subscription. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you will receive an email from our third party payment service asking you to update your information. If you do not update your credit card information within one week, your services will be cancelled. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your quarterly purchase of Products.   

We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you will be bound by the terms and conditions of the third party payment service related to billing; you agree that Pet Parcel will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service; the current versions is attached as a link at http://www.authorize.net/company/terms/. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.   

Shipping and Risk of Loss 

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Pet Parcel within 30 days of the date of your your expected delivery date if you believe all or part of your order is missing or damaged.   

Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.   

Returns and Exchanges 

If a Product is defective or unsuitable for your pet, please contact us and we will arrange to provide you with a replacement or refund, at our discretion. Please let us know by emailing us at info@petparcel.net. Products must be unopened and/or unused in order to be eligible for an exchange or refund.    

When returning Products, it is your responsibility to take reasonable care to see that the Products are not damaged in transit and are received by us at our address as displayed on the Website. All refunds are subject to our return and exchange policies stated on our FAQ page (“Return and Exchange Policy”), if any. Please note credits resulting from the quarterly charge are only available up to 30 days past the date of the next renewal. Refunds are at the sole discretion of Pet Parcel.   

Shipping, return and exchange of any products delivered by us in connection with your membership are subject to Returns and Exchange Policy.   

Currency; Taxes 

You agree that you will be solely responsible for paying all applicable taxes related to all Purchases you make through our Services or our Site. Unless specified otherwise, all prices associated with our Services are stated in US dollars and exclude state taxes.    

International Access 

We control and operate the Site from The United States. We make no representation that materials on the Site are appropriate or available for use outside of the US. If you choose to access this Site from outside of the US, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.   

Membership Cancelations 

We work hard to make your membership satisfying; however, you may cancel your membership by contacting us at info@petparcel.net or through your account. You must update your account on the Website by the 14th of the month of renewal (February, May, August, November) to cancel the next month’s shipment. IF YOU DO NOT CANCEL PRIOR TO THE FIRST DAY OF A BILLING CYCLE, YOU WILL BE CHARGED FOR THAT BILLING CYCLE. All cancellation requests received after the 14th of the month of renewal (February, May, August, November) will apply to the following calendar month.   

All subscriptions will automatically renew at the end of the subscription period. It is the user’s responsibility to cancel their subscription.   

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.   

Limitation of Liability 

IN NO EVENT SHALL PET PARCEL OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE TO ANY USER OF THIS WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF THE PRODUCTS OR THE WEBSITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.   

YOU AGREE PET PARCEL’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND CONDITIONS, THE WEBSITE, THE CONTENT, OR ANY PRODUCT OR SERVICES WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO PET PARCEL IN THE THEN-PRIOR CALENDAR MONTH.   

Indemnification 

By using this Website, our Services, or supplied Products, you agree to indemnify, hold harmless and defend Pet Parcel from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your member login account.   

Content Submitted by Users 

Accuracy: You may use this Website (but not subscribe to our Services) without volunteering personally identifiable information. Please refer to our Privacy Policy for additional information on our practices for handling personally identifiable information. However, if you choose to provide information to register for or participate in a service, event, or promotion on this Website or to use our Services, you agree that you will provide accurate, complete, and up to date information as requested on the screens that collect information from you.   

Liability: We are not responsible or liable for the conduct of users or for any views, opinions and statements expressed in Content submitted for public display through our Website, such as through an online discussion forum or chat room. We do not prescreen information posted to online discussion forums or chat rooms, if any. With respect to such forums and chat rooms, we are acting as a passive conduit for such distribution and are not responsible for Content. Any opinions, advice, statements, services, offers, or other information in Content expressed or made available by users of an online discussion forum or chat room are those of the respective author(s) or distributor(s) and not of Pet Parcel. We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such Content. You are responsible for ensuring that Content submitted to this Website is not provided in violation of any copyright, trade secret or other intellectual property rights of another person or entity. You shall be solely liable for any damages resulting from any infringement of copyrights, trade secret, or other intellectual property rights, or any other harm resulting from your uploading, posting or submission of Content to this Website.   

Monitoring: We have the right, but not the obligation, to monitor Content submitted to our Website through an online discussion forum or chat room, to determine compliance with these Terms and Conditions and any other applicable rules that we may establish. We have the right in our sole discretion to edit or remove any material submitted to or posted in any online discussion forum or chat room provided through this Website. Without limiting the foregoing, we have the right to remove any material that Pet Parcel, in its sole discretion, finds to be in violation of these Terms and Conditions or otherwise objectionable, and you are solely responsible for the Content that you post to this Website.   

Prohibited Content 

By accessing our Website or any chat room, online discussion forum, or other service provided through our Website, you agree to abide by the following standards of conduct. You agree that you will not, and will not authorize or facilitate any attempt by another person to use our Website or any related chat room or online discussion forum to: 

· Transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, lewd, lascivious, or otherwise objectionable, as determined by Pet Parcel. 

· Use a name or language that Pet Parcel, in its sole discretion, deems offensive. 

· Post defamatory statements. 

· Post hateful or racially or ethnically objectionable Content. 

· Post Content which infringes another's copyright, trademark or trade secret. 

· Post unsolicited advertising or unlawfully promote products or services. 

· Harass, threaten or intentionally embarrass or cause distress to another person or entity. 

· Impersonate another person. 

· Promote, solicit, or participate in any multi-level marketing or pyramid schemes. 

· Exploit children under 18 years of age. 

· Engage in disruptive activity such as sending multiple messages in an effort to monopolize the forum. 

· Introduce viruses, worms, Trojan horses and/or harmful code to the Website. 

· Obtain unauthorized access to any computer system through the Website. 

· Invade the privacy of any person, including but not limited to posting personally identifying or otherwise private information about a person without their consent (or their parent’s consent in the case of a child under 13 years of age). 

· Solicit personal information from children under 13 years of age. 

· Violate any federal, state, local, or international law or regulation. 

· Encourage conduct that would constitute a criminal or civil offense.   

Submitted Content 

By submitting or posting any materials or content on the Site, you grant Pet Parcel a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Pet Parcel the license specified above. You further represent, warrant and covenant that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. Pet Parcel will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.   

Minors 

Pet Parcel services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, subscribers and purchasers.   

Intellectual Property Rights 

Unless otherwise noted, all Content contained on this Website is the property of Pet Parcel and/or its affiliates or licensors, and is protected from unauthorized copying and dissemination by US copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.   

We do not claim ownership of Content submitted by users without compensation by Pet Parcel and with the expectation that such Content will be made publicly accessible through our Website. By submitting such Content, however, you agree to grant us a world-wide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content. This license shall remain in effect until we delete the Content from our systems.   

Copyright Infringement; Notice and Take Down Procedures 

If you believe that any materials on this Website infringe your copyright, you may request that they be removed by emailing copyright@petparcel.net. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must include the following information: (1) identification of the copyrighted work that you believe to be infringed, including a description of the work and, where possible, a copy or the location of an authorized version of the work; (2) identification of the material that you believe to be infringing and its location, including a description of the material, its Website location or other pertinent information that will help us to locate the material; (3) your name, address, telephone number, and email address; (4) a statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law; (5) a statement that the information in your claim is accurate; and (6) a statement that "under penalty of perjury," you declare that you are the lawful copyright owner or are authorized to act on the owner’s behalf. In an effort to protect the rights of copyright owners, we maintain a policy for the termination, in appropriate circumstances, of users of this Website who are repeat infringers.   

Security 

When you register to participate in Pet Parcel’s services on this Website, you may be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.   

Disclaimer of Warranty 

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING IF THE PRODUCTS ARE SUITABLE FOR USE OR CONSUMPTION BY YOUR PET. WE ARE NOT ABLE TO PROVIDE ANY ASSURANCES REGARDING ALLERGIES OR DEFECTIVE PRODUCT.   

Under no circumstances will we be liable for any loss or damage caused by your use of the Products or your reliance on information in any Content on this Website. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER MONTHLY SHIPMENT, IN PET PARCEL’S DISCRETION.   

YOU MAY RETURN DEFECTIVE PRODUCTS WITHIN THIRTY (30) DAYS OF DELIVERY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL PRODUCTS SUPPLIED, AND ALL TEXT, IMAGES, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPECIFICALLY, BUT WITHOUT LIMITATION, MEOWBOX DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THIS WEBSITE IS FREE OF ERRORS; (ii) THE PRODUCTS OR SERVICES ARE NOT DEFECTIVE; (iii) THE FUNCTIONS OR SERVICES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) PROVIDED BY THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iv) DEFECTS WILL BE CORRECTED, OR (v) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.   

Exclusions 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.   

Third Party Websites 

Our Site or our Services may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Pet Parcel has no control over such sites and resources and Pet Parcel is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Pet Parcel will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using our Services are between you and the third party, and you agree that Pet Parcel is not liable for any loss or claim that you may have against any such third party.   

No Implied Endorsements 

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Pet Parcel of that third party or of any product or service provided by a third party. Likewise, a link to any third party Website does not imply that we endorse or accept any responsibility for the content or use of such a Website. Pet Parcel does not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum or chat room accessible through this Website and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.   

Jurisdictional Issues 

We make no representation that information on this Website, or the Products or Services we provide, are appropriate or available for use outside the United States. Those who choose to access this Website from outside the United States do so on their own initiative and at their own risk and are responsible for compliance with applicable local laws.   

Enforcement 

These Terms and Conditions shall be governed and interpreted pursuant to the laws of the State of Illinois, United States of America, notwithstanding any principles of conflicts of law.   

All disputes arising out of or relating to these Terms and Conditions shall be finally resolved by arbitration conducted in the English language in Chicago, IL, U.S.A. under the commercial arbitration rules of the American Arbitration Association. The parties shall appoint as sole arbitrator a retired judge who presided in the State of Illinois. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys' fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding the foregoing, we shall be entitled to seek injunctive relief, security, or other equitable remedies from federal and state courts located in the State of Illinois or any other court of competent jurisdiction. Under no circumstances shall the arbitrator be authorized to award punitive damages, including but not limited to federal or state statutes permitting multiple or punitive damage awards. Any purported award of punitive or multiple damages shall be beyond the arbitrator's authority, void, and unenforceable.    

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND PET PARCEL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pet Parcel agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of representative or class proceeding.   

BY AGREEING TO THESE TERMS OF SERVICE, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO HAVE A COURT HEAR CLAIM ARISING IN CONNECTION WITH THIS AGREEMENT, AMONG OTHER WAIVERS OF RIGHTS SET FORTH IN THIS AGREEMENT.   

Termination 

We may terminate any user’s quarterly subscription or access to our Website or Services, including access to any online discussion forum or chat room, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Website or Services.   

Severability 

If any part of these Terms and Conditions is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.   

Entire Agreement 

These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these terms at any time by updating this posting.   

Additional Information 

If you have any questions about these Terms and Conditions, please contact us at info@petparcel.net.